UsTubeUsTube

Help Centre

Short guides for the things people ask most.

Getting started

  1. Open /signup and create an account (or just go to /movies to browse ad-free).
  2. Set a display name and pick an avatar.
  3. Add a friend by username on /friends.
  4. Pick any movie, tap "Watch together", and send the invite.

Calls keep dropping

Calls use peer-to-peer WebRTC with TURN relay fallback. If you're on a flaky network, check that:

  • You allowed microphone (and camera, for video) in the browser.
  • You're not on a corporate VPN that blocks UDP.
  • You're using a Chromium-based browser or Safari 16+.

Sync drifted while watching

The host's player is the source of truth. Tap pause + play once on your side to re-snap to the host's timestamp.

"Join" button on a watch invite doesn't work

Make sure both sides are signed in. The invite carries a private room id; an expired room (older than 24h) won't open. Ask your friend to resend.

Screen sharing (PC only)

  1. One partner opens UsTube on a computer (Chrome or Edge works best).
  2. Call your friend from the chat header.
  3. Tap Share Screen and choose the tab playing the movie.
  4. Tick "share tab audio" so they hear it too.

The other person can be on any device — phone, tablet or PC. Mobile browsers cannot start a screen share.

Payments

Transfer to HutBridge Technologies Limited (Sterling Bank, 0142699415), then upload your receipt on Pricing. Premium activates instantly. If anything goes wrong, message us on WhatsApp at +234 907 583 0574 and include your receipt.

Still stuck?

Chat us on WhatsApp at +234 907 583 0574, or email us via Contact Us — replies usually within a day.